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Meeting #2

Mashaweer (Page 67)

Schiphol International Hub (Page 82)

Meeting #3

Is Social Buness Working out? (Page 97)

Modernization of NTUC Income (Page 105)

Meeting #4

Automakers Become Software Companies (Page 130)

Identifying Market Niches In the age of Big Data (Page 133)

Meeting #5

Monitoring in the workplace (Page 164)

Big Data Gets Personal: Behavioral Targeting (173)

Meeting #6

Facebook Privacy: There is No Privacy (Page 192)

The greening of data center (Page 218)

Meeting #7

Is It time for cloud computing (Page 223)

The pleasure and Pitfalls of BYOD (Page 241)

Meeting #8

Driving ARI FLEET Management with Real-Time Analysis (Page 265)

American Water Keeps Data Flowing (Page 275)

Meeting #9

Lego: Embracing Change by Combining BI with a Flexible Information System (Page 281)

The Battle Over Net Neutrality (Page 302)

Meeting #10

Monitoring employees on Networks: Unethical or Good Business? (Page 307)

RFID Propels the ANGKASA Library Management System (Page 329)

Meeting #11

STUXNET and The Changing Face of Cyberwarfare (Page 347)

MWEB Business: Hacked (Page 367)

Meeting #12

DP WORLD Takes Port Management to the Next level (Page 389)

Customer Relationship Management Heads to the Cloud (Page 400)

Meeting #13

WIM Industries: From MRP to ERP (Page 408)

Will Mobile Technology Put ORBITZ in the lead (Page 446)

Meeting #14

Knowledge Management and Collaboration at Tata Consulting Services (Page 491)

What does IT take to go Mobile (Page 562)

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Knowledge Management and Collaboration at Tata Consulting Services (Page 491)

1.Analyze the knowledge management efforts at TCS using the knowledge management value chain model. Which tools or activities were used for managing tacit knowledge and which ones are used for explicit knowledge? The knowledge management efforts at TCS can be divided into the following activities: (1) Knowledge Acquisition: Over the years, TCS had acquired a vast body of knowledge and experience in several fields through on shore projects for its clients across the globe including GE insurance, GE Health, Hewlett Packard, Prudential, Standard Chartered Bank etc. TCS regularly rotated people across various function and within other Tata Group Companies to gain cross industry experience.Employees were also encouraged to be part of outside bodies like the IEEE, and go in for certifications. (2) Knowledge Storage: TCS had developed various repositories and databases for knowledge storage such as Kbases, Process Asset Libraries, KnowMax, and Ultimatix. (3)Knowledge D...

WIM Industries: From MRP to ERP (Page 408)

1.Why did WIM feel the need to implement an ERP system? ERP is a type of software for manufacturing and distribution used for scheduling and keeping inventory records and financial data. There are a few reasons why WIM decided to implement and ERP system. The first reason for making this change was to scale up the company’s operations. By installing this software throughout the company WIM is now able to take the company to the next level. By using the software throughout it opens the door for computerized inventory management, schedules production processes, manages the costs, and in turn generates the information the engineers need to get the company to maximize their profits. Before this system was introduced the company was running on materials resource planning (MRP). This process is very old and out data and not efficient at all. MRP was not able to integrate with many different divisions within the company because it was not running the current and most up to date system...

RFID Propels the ANGKASA Library Management System (Page 329)

1.How can RFID technology simplify basic library processes like the lending and returns of books? (1)RFID innovation has unraveled the basic forms of the library, such as the borrowing and restitution of books. The borrowers only have to place the books and other materials they need on the touchscreen, and then give their cards to the library staff. (2)The screen will naturally browse the RFID tag, and the reader can open the part configuration file on the frame for the employee to view it. After that, the receipt will be generated and will be unmistakable with the return date. The framework does not require physical records, seals, and other tedious exercises to look up library books. In addition, the framework also limits human error. (3)In addition, the demand for returning books is also greatly reduced through the use of RFID innovation. Borrowers only need to put books in the library's special outline drop-down machine. In the drop-down box there is a scanner t...

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