Monitoring employees on Networks: Unethical or Good Business? (Page 307)

1.Should managers monitor employee e-mail and Internet usage? Why or why not?

Managers can monitor employee e-mail and Internet because a research found about 77 percent of workers with Facebook account use them during work hours. Moreover average employee wastes approximately 30 percent of the workday on-work-related Web browsing, while 90 percent of employee receive or send personal e-mail at work. This all refer that effect the company which is:

(1)Create serious business problem.

(2)Nonstop interruptions that divert employee attention from the job task they are supposed to be performing.

(3)The managers worry about the loss of time and employee productivity when employee is focusing on personal rather than company business.

(4)Too much time on personal business translates into lost revenue.

(5)The company networks is too high, it also clog the company’s network so that legitimate business work cannot be performed.

(6)The employee can be send confidential or potentially embarrassing company e-mail to outsiders.

2.Describe an effective e-mail and Web use policy for a company.

(1)Effective e-mail and Web use policy is can lay out specific procedures and accountabilities, identifying which users and organizational units can share information, where information can be distributed , and who is responsible for updating and maintaining the information.

(2)The company can use software from Spector Soft Corporation that record all Web site employee visit, time spend at each site and all e-mail send.

(3)The company also can use e-mail monitoring software flags certain type of messages and keywords within messages for further investigation.

(4)Company use policy that includes explicit ground rules that state, by position or level, under what circumstance employee can use company facilities foe e-mail, blogging, or Web surfing.

3.Should managers inform employees that their Web behavior is being monitored? Or should managers monitor secretly? Why or why not?

(1)Yes, administrators should educate their network behavior on behalf of them and are being checked. Clear strategies and rules are essential to representatives and ensure that they are able to do it. IBM has the "rules of social processing", which covers the practice of the representatives of the local language. These rules encourage delegates to not hide their roles, remember that they are actually responsible for distributing their contents, and give up examining suspicious topics that are not identified in the IBM part.

(2)The reasons for observing the use of employees' networks are the same for each organization. They only need to ensure that their representatives are working wholeheartedly and promoting the development of the organization. On behalf of the organizations participating in the work, but there are no individual problems.

(3)The workers were lucky to realize what they were being observed to expand. Otherwise, they will feel pressure and may think the organization does not care about them. When the delegates realized that the organization was watching them, they might try to avoid getting into redundant websites and paying more attention to functions, because they were afraid of discipline or anything that would affect their vision and progress.

(4)Basically, the organization can shield the representative's network access rights, but first, it is necessary to educate the staff and make a clear record of the arrangements. This is to prove that the organization is a representative.